Servers are expected to:
- Greet customers and maintain a friendly demeanor throughout their experience
- Accurately take food and beverage orders, correctly using the ordering system
- Take special note of food allergies or preferences and be able to communicate that clearly to kitchen staff
- Understand and communicate what’s on the menu, answer questions customers might have, and make recommendations on menu selections to customers if necessary
- Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table
- Periodically check in with customers to make sure everything is going well with their meal, be attentive, and respond to additional requests as needed
- Respond quickly to issues customers have, get management involved if necessary
- Collect payment from customers accurately and honestly
- Help with basic food prep as needed and/or perform light cleaning in the dining, serving stations, or kitchen areas
- Keep serving stations stocked with ice, soda, etc., as well as keep assigned sections clean and prepared for new guests
- Know and follow applicable food service safety regulations and best practices
- Be able to stand on their feet for hours at a time and lift up to 25 pounds of weight
- Be willing to work flexible hours that may include weekends and holidays
Servers need to be able to:
- Work mornings, evenings, weekends, and holidays
- Communicate well with coworkers and customers, and maintain personable and professional communication at all times. This includes being able to listen and collaborate where applicable.
- Be punctual and reliable, show up for shifts as scheduled
- Maintain a positive attitude, even under pressure. Patience with customers and coworkers is a must, particularly during busy rushes.
- Handle tasks unsupervised, including being able to spot tasks that need to be done (even though they might not have been assigned by managers)
- Listen to customer feedback and relay or make suggestions to managers. This may include suggestions for service, menu, or ambiance.
- Handle money accurately and honestly, using the point-of-sale systems
- Quickly learn how to use the tools and systems in the restaurant
- Quickly learn and memorize details about the menu to be able to respond to customer questions. This includes knowing key ingredients relating to food allergies.