Server Position

Duties

Servers are expected to:

• Greet customers and maintain a friendly demeanor throughout their experience
• Accurately take food and beverage orders, correctly using the ordering system
• Take special note of food allergies or preferences and be able to communicate that clearly to kitchen staff
• Understand and communicate what’s on the menu, answer questions customers might have, and make recommendations on menu selections to customers if necessary
• Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table
• Periodically check in with customers to make sure everything is going well with their meal, be attentive, and respond to additional requests as needed
• Respond quickly to issues customers have, get management involved if necessary
• Collect payment from customers accurately and honestly
• Help with basic food prep as needed and/or perform light cleaning in the dining, serving stations, or kitchen areas
• Keep serving stations stocked with ice, soda, etc., as well as keep assigned sections clean and prepared for new guests
• Know and follow applicable food service safety regulations and best practices
• Be able to stand on their feet for hours at a time and lift up to 25 pounds of weight
• Be willing to work flexible hours that may include weekends and holidays

Qualifications

Servers need to be able to:

• Work mornings, evenings, weekends, and holidays
• Communicate well with coworkers and customers, and maintain personable and professional communication at all times. This includes being able to listen and collaborate where applicable.
• Be punctual and reliable, show up for shifts as scheduled
• Maintain a positive attitude, even under pressure. Patience with customers and coworkers is a must, particularly during busy rushes.
• Handle tasks unsupervised, including being able to spot tasks that need to be done (even though they might not have been assigned by managers)
• Listen to customer feedback and relay or make suggestions to managers. This may include suggestions for service, menu, or ambiance.
• Handle money accurately and honestly, using the point-of-sale systems
• Quickly learn how to use the tools and systems in the restaurant
• Quickly learn and memorize details about the menu to be able to respond to customer questions. This includes knowing key ingredients relating to food allergies.